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Frequently Asked Questions
Why didn't my alarm go off? +
Make sure the alarm is set to ON in the app. Also check that you have granted alarm permissions when the app first asked "Allow My Sunrise Alarm to schedule alarms and timers." You can verify this in iPhone Settings → My Sunrise Alarm. If your phone had very low battery, this can also prevent the alarm from sounding.
Does the alarm work when my phone is on silent? +
Yes! Sunrise Alarm uses Apple's AlarmKit technology, which means the alarm will sound even when your iPhone is in Silent Mode or when Focus Mode is active — just like Apple's built-in Clock alarm.
Does the alarm work when the app is closed? +
Yes! Once you set the alarm, it is scheduled at the system level using Apple's AlarmKit. The alarm will fire even if the app is completely closed, your phone is locked, or you're in a Focus mode. It works exactly like the built-in iPhone alarm.
Do I need to set the alarm every day? +
Currently, you need to open the app and tap ON each evening to set the alarm for the next morning's sunrise. We are working on automatic daily scheduling for a future update.
How accurate is the sunrise time? +
Very accurate! We use
Apple WeatherKit, a professional weather API, to calculate sunrise times based on your exact GPS coordinates. The sunrise time is typically accurate within 1-2 minutes.
How do I cancel my subscription? +
Go to iPhone Settings → tap your Apple ID at the top → Subscriptions → find Sunrise Alarm → Cancel Subscription. You can cancel anytime and retain access until the end of your billing period. For refunds, visit reportaproblem.apple.com.
How does the snooze work? +
When the alarm goes off, you'll see a "Snooze 5 min" button on the full-screen alarm display. Tap it and the alarm will pause for 5 minutes, with a countdown visible on your lock screen and in the Dynamic Island. After 5 minutes, the alarm will ring again.
What iOS version do I need? +
Sunrise Alarm requires iOS 26 or later. This is because the app uses Apple's AlarmKit framework, which was introduced in iOS 26, to provide reliable system-level alarms. Compatible with iPhone 11 and newer.
Does the app use a lot of battery? +
No. Sunrise Alarm uses minimal battery. The app only actively uses GPS when you first open it to calculate the sunrise time. The alarm itself is managed by iOS at the system level, so the app doesn't need to run in the background.
Is my location data safe? +
Yes. Your location is only used to calculate the sunrise time and is never stored on our servers. It is sent directly to the Apple WeatherKit API for sunrise calculation only. See our Privacy Policy for full details.
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